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Grievance Mechanisms



Human Rights and Environmental Due Diligence (HREDD) is a risk management process designed to manage and reduce risks that business poses to people and the environment. Having long been a voluntary exercise undertaken by private sector actors, in the EU there is movement for it to become mandatory. Grievance mechanisms are a relevant tool used by organizations to solicit from stakeholders potential in-scope issues within supply chains in order to process and resolve them, providing remedy where necessary.

Latest Work

Non-Judicial Grievance Mechanisms: An Ecosystem of Stakeholders


Together with the Access to Remedy Institute (ARI), DI facilitated the development of a stakeholder mapping exercise to identify the entities involved -- whether directly or indirectly -- in facilitating access to remedy for business-related harms across the world. This stakeholder mapping, entitled Non-Judicial Grievance Mechanisms: An Ecosystem of Stakeholders, may further be used to assess potential gaps in remedy access. Accompanying the report, we created an interactive map.

HREDD practice in the Fairtrade system

DI peer reviewed Fairtrade's smallholder HREDD guide and co-authored Fairtrade's hired labour HREDD guide.  In addition, DI produced for Fairtrade a corresponding Excel tool which supports hired labour organisations to implement HREDD.

Farmer Group HREDD and Grievance Mechanism SOPs for Barry Callebaut 

For Barry Callebaut's value chains in Ghana, Cameroon and Cote d'Ivoire, DI produced two Standard Operating Procedures that aim to:

  1. develop the human rights structures and function of farmer groups (including cooperatives), and enable them to effectively address violations of in-scope human rights in their cocoa supply chain operations.

  2. develop grievance mechanisms at the base of supply chains with which they can systematically log and resolve in-scope grievances.

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